Terms & Conditions

1. Landlords

"DesignSuite" is a trading name under which four properties, belonging to two distinct owners, are promoted. The rental contract for each property is entered into with the relevant landlord indicated below:

Common contact details: email carlo@designsuite.it — phone +39 335 6810 310. The management of bookings and of relations with guests is handled by Carlo Ardito, also on behalf of the other landlord. The landlords carry out the activity on a non-business basis, applying the Italian flat-rate tax regime ("cedolare secca") at 21%.

2. Properties and National Identification Codes (CIN)

Pursuant to Article 13-ter of Decree-Law 145/2023 (converted with amendments by Law 191/2023), each unit intended for tourist rental is identified by the following CIN:

3. Subject of the contract

These terms govern the tourist-use rental contract of the four properties identified above, with a maximum duration of 30 consecutive days. As a short-term tourist rental, the contract is not subject to the registration requirement with the Italian Revenue Agency (Art. 4 of Decree-Law 50/2017).

4. Booking and payment procedure

1. The guest sends a booking request via the website (Smoobu form), WhatsApp, email, or via partner portals (Airbnb, Booking.com, etc.).
2. The landlord confirms availability and communicates the total price of the stay, including any additional services.
3. The booking is finalised with the payment of a deposit equal to 30% of the total price within the timeframe indicated at the time of confirmation.
4. The balance must be paid by 30 days before check-in. For bookings made less than 30 days before arrival, payment of the full amount in a single instalment is required.
5. Accepted means of payment: bank transfer, credit/debit card, cash (within legal limits), or according to the terms of the booking portal of origin.

5. Cancellation and refunds

Cancellation policy applied to direct bookings:

• Cancellation notified at least 30 days before the arrival date: refund of 100% of the amounts paid;
• Cancellation notified less than 30 days before arrival, or failure to show up (no-show): no refund.

For bookings made through portals (Airbnb, Booking.com, etc.), the cancellation terms of the individual portal apply.

Pursuant to Article 59, paragraph 1, letter n) of Italian Legislative Decree 206/2005 (Consumer Code), the tourist rental contract is excluded from the 14-day right of withdrawal provided for distance contracts.

6. Check-in and check-out

• Check-in: from 4:00 p.m.;
• Check-out: by 10:00 a.m.

Self check-in is available (key handover via a secure key box or welcome at the property, as communicated before arrival). Any late check-in or late check-out is subject to availability and may incur an additional charge. Pursuant to Article 109 of the Italian Consolidated Public Security Act (Royal Decree 773/1931), at check-in it is mandatory to present a valid identity document for each guest (including minors), whose data will be notified to the "Alloggiati Web" service of the Police Headquarters.

7. Security deposit

A security deposit is required to cover any damage, in the amount of:

• € 1,000 for the villas in Salento (Villa Crea, Bosco degli Ulivi);
• € 100 for the apartments in Milan (Suite Porta Romana, Suite Porta Romana 2).

The deposit is held by means of a pre-authorisation on a credit card or paid by another method agreed at check-in, and is returned within 7 days of check-out after verification of the condition of the property.

8. Tourist tax

Where required by the Municipality in which the property is located, the tourist tax is due in addition to the price of the stay and must be paid directly at the property at check-in:

• Suite Porta Romana and Suite Porta Romana 2 (Milan): € 9.50 per person per night, according to the rate and terms set by the regulations of the Municipality of Milan;
• Bosco degli Ulivi (Morciano di Leuca): € 1.30 per person per night, according to the municipal resolution in force;
• Villa Crea (Castrignano del Capo): € 1.00 per person per night, according to the municipal resolution in force.

Children under 18 and the persons provided for by the individual municipal regulations are usually exempt.

9. House rules

• Smoking inside the properties is strictly prohibited;
• Pets are not allowed in any of the properties;
• The maximum number of guests allowed is the one indicated on each property's page and may not be exceeded under any circumstances;
• Parties, events, lunches or dinners with people not registered for the stay are not allowed;
• Quiet night-time hours (from 10:00 p.m. to 8:00 a.m.) and the condominium regulations for the Milan properties must be respected;
• Guests are required to take care of the property, the furnishings and the items it contains, and to behave respectfully towards neighbours and the surrounding environment.

10. Services

The final cleaning is included in the price of the stay. The mid-stay linen change is included according to the terms indicated for each property. Any extra services (private chef, babysitter, transfer, excursions) are available on request and at an additional cost, according to the rates communicated from time to time. In Milan parking is available in the paid public areas of the neighbourhood.

11. Liability for damage

The guest is responsible for any damage caused to the property and to the items it contains during the stay, whether by the guest, their companions or their guests. Any damage must be promptly notified to the landlord and will be quantified within 7 days of check-out. The landlord may withhold the corresponding amounts from the security deposit, without prejudice to compensation for any excess damage.

12. Force majeure

In the event of supervening impossibility not attributable to the parties (natural disasters, measures of the authorities, pandemic events and the like) that prevents the stay from taking place, the parties undertake to agree in good faith on postponing the booking to other dates, or on refunding the amounts paid net of any non-recoverable costs.

13. Applicable law and jurisdiction

This contract is governed by Italian law. For any dispute, the Court of Milan has exclusive jurisdiction, unless the dispute falls within the mandatory jurisdiction of the consumer's forum pursuant to Article 33 of the Italian Consumer Code.

14. Alternative dispute resolution

Pursuant to Article 14 of EU Regulation 524/2013, consumers are informed of the possibility of accessing the European ODR (Online Dispute Resolution) platform for the out-of-court resolution of disputes at: ec.europa.eu/consumers/odr.

15. Contact

For any request relating to these terms or to a booking: email carlo@designsuite.it — phone +39 335 6810 310 — or via the form on the website.